I'm sorry: Sometimes not enough, sometimes too much

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"I'm sorry" is infamous for its inadequacy. It often seems flippant, insincere, or incomplete, as in "I'm sorry you feel that way" or "I'm sorry, but...". Wayward public figures are notorious for inadequate apologies, especially those that involve a failure to own up to wrongdoing. Some argue that a full apology requires many elements, such as acceptance of responsibility, an expression of genuine remorse, an offer to make amends, and an excuse-free explanation. Heartfelt apologies can go a long way in dissolving hostility, encouraging forgiveness, and mending damaged relationships. But they are not always easy to come by.
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